Complaints
Have questions? We’d love to hear from you. Our dedicated team is here to provide you with the support and answers you need.
Complaints
Have questions? We’d love to hear from you. Our dedicated team is here to provide you with the support and answers you need.
1. What Is a Complaint?
A complaint is any expression of dissatisfaction—whether justified or not—about:
Our products or services
Our staff or representatives
A transaction or business process
Compliance with legal or regulatory obligations
2. How to Lodge a Complaint
Submit your complaint via:
- 📧 Email: info@mrklass.uk
📞 Phone: 07398828515
📍 Office: 384 BA Stoney Stanton road postcode Online: Through our website (if available)
Include your name, contact info, issue details, and transaction references.
3. Acknowledgement of Complaint
You will receive a written acknowledgment within 2 business days of receiving your complaint.
The acknowledgment will include a reference number and the contact details of the person handling your case.
4. Investigation Process
Handled by our Compliance/Customer Care team.
We review records and consult if needed.
Most cases resolve in 15 business days, complex ones within 35 business days.
5. Resolution and Response
Once reviewed, we’ll send a written response explaining the outcome, reasons, and any actions taken.
You’ll be informed of further steps if unsatisfied.
6. Record Keeping
All complaints are stored for at least 5 years, including details, communication, investigation, and resolution records.
7. Continuous Improvement
We review complaints regularly to improve staff training, internal procedures, service, and compliance.
8. Confidentiality
All complaints are handled confidentially. Personal data is processed per our Privacy Policy and data
Have a Complaint
Have a Complaint
Have a Complaint
At Mr Klass, we specialize in fast, secure, and reliable money transfers from the UK to all over the world. With trusted agents and multiple receiving options, we make sending and receiving money simple and hassle-free.